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Questions about plans, AIS data, the API or billing? Write to us here and a person from the team replies, usually the same working day.

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FAQ

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The free account gives you the live map, vessel search and API keys. Paid plans add fleets, webhook alerts, exact coordinates and track history, plus monthly API credits. If you are not sure, tell us what you want to follow and we will suggest the right plan.

We take in a global real-time AIS feed and add receiving stations and other sources where coastal coverage is thin. Coverage varies a lot from one area to another: tell us which area or vessels you care about and we will check for you.

Each API call costs a number of credits, listed on the pricing page. Plans include monthly credits, and credits from packs bought separately stay until you use them. The API documentation covers every endpoint, with examples.

Payments go through Stripe; we never see your card details. You can change or cancel your plan at any time from the Billing page of your account. For payment questions, pick the "Billing and payments" category in the form.